http://tedyoung.blogsome.com/2007/04/25/tip-screenshots-should-not-be-jpegs/ It's the People and the Process: Pay attention to the People doing the as well as the Process. If the people don't work well together, no process will help. Tue, 02 Dec 2008 22:53:16 +0000 http://wordpress.org/?v=1.5.1-alpha